Shipping policy

All shipping addresses must be submitted in English, no special or accented characters are accepted.

If a gate code is required to deliver to your shipping address, please provide it in the shipping notes before finalizing your order.

You may have to pay postage fees for orders delivered to a PO Box by all shipping options except for “PO BOX or APO Address”.

Lost or Stolen Packages

Freaky Planet is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Freaky Planet will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Damaged or Missing Products

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please submit a ticket with photos of the damages and necessary information to support your claim and we will be happy to assist you.

Items Not in Stock

We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of your order, we will send out all available items and place the remaining item(s) on back order. Your remaining back order items will be shipped separately as soon as possible with no extra shipping costs charged to you.

Returns, Exchanges & Refunds

Thank you for shopping with us at freakyplanet.shop. Once an order has shipped, we do not accept returns or exchanges. All sales are final.

Purchases Made Through Retailers

Please contact the store where you purchased your products for a return or exchange. Freaky Planet is unable to provide a return or exchange for a purchase made through a retailer.

Canceling An Order

Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.

Once an order has been submitted, we offer services that allow you to modify or cancel your order if needed. You can utilize these features by creating a Freaky Planet Account. Any edit or cancellation must be completed before your order has been processed.